Osteopathy is a patient-centred system of healthcare. During your first appointment your Osteopath will:
- Listen and ask questions about your problem, your general health, other medical care you are receiving or medication you are taking, and record this in your case notes. The information you provide will be confidential
- Examine you properly. It is likely your Osteopath will ask you to remove some of your clothing, which will allow your Osteopath to observe your posture and the area of pain.
- Ask you to make simple movements to observe your posture and mobility. Because of the body’s structure, pain or stiffness you are experiencing in one part of your body may be linked to a problem elsewhere
- Examine the health of your joints, tissues and ligaments using a highly developed sense of touch called palpation
- Check for signs of serious conditions that are not suitable for Osteopathic treatment. In such cases it may be appropriate to refer you to your GP.
- Develop a working diagnosis based on their in depth observations and analysis, and discuss/commence a treatment plan specifically designed for you, to get you free from pain, and back to your normal daily activities, as quickly as possible
Can I bring someone with me?
Due to current safety measures implemented due to Covid 19 it is currently not possible to have someone accompany you into the clinic treatment room, unless necessary and with prior arrangement. An adult or appointed representative is however required to be present with any patient of sixteen years or younger and this must also be arranged in advance.
What should I wear?
Please wear comfortable clothes such as shorts/leggings/jogging trousers and a vest top/T shirt so that you may be treated wearing the clothes you arrive in. The clinics do not use any towels or none wipe clean fabric items due to Covid 19 infection control measures, but all hygiene related products are manufacturer guaranteed not to stain your clothing.
Can I ask questions?
Yes. Please feel free to ask as many questions as you like. It is of the utmost importance that you are happy and comfortable throughout the entire consultation and treatment process, and that you understand what you are being treated for, and why
If you have any concerns or discomfort during treatment, please tell your Osteopath straight away
What responses can I expect to Osteopathic treatment?
Many patients consult Osteopaths looking for relief from painful symptoms; some patients experience some initial aching for 24 to 48 hours after treatment but then start to gain relief from their symptoms. Research has been undertaken to look at common responses to manual therapy treatment and this has shown that local discomfort, tiredness, headache or stiffness can occur after treatment in approximately 10-20% patients
Is Osteopathy safe?
Osteopathy is generally very safe. Osteopaths undergo a long period of training and are regulated by the General Osteopathic Council (GOsC). Training prepares Osteopaths to examine and screen for potential difficulties that indicate where certain techniques should not be used, thereby avoiding patients being exposed to unnecessary risk.
Please note that though Osteopathy is becoming more available in Spain it is currently unregulated, unlike in the UK where the profession is strictly controlled and monitored by the GOsC. Consequently, it is very important that if you are seeking Osteopathic treatment in Spain, that you make sure your Osteopath is both properly qualified and insured to treat you
You can be confident when visiting Osteo Maestra that the service delivered to you, will be that required by the General Osteopathic Council (GOsC), the UK’s regulatory body, and the world leader in setting and promoting the highest standards of competency, conduct and safety
(Why we collect your personal data and what we do with it)
When you supply your personal details to this clinic they are stored and processed for 4 reasons (the bits in bold are the relevant terms used in the General Data Protection Regulation – ie the law):
- We need to collect personal information about your health in order to provide you with the best possible treatment. Your requesting treatment and our agreement to provide that care constitutes a contract. You can, of course, refuse to provide the information, but if you were to do that we would not be able to provide treatment.
- We have a “Legitimate Interest” in collecting that information, because without it we couldn’t do our job effectively and safely.
- We also think that it is important that we can contact you in order to confirm your appointments with us or to update you on matters related to your medical care. This again constitutes “Legitimate Interest”, but this time it is your legitimate interest.
- Provided we have your consent, we may occasionally send you general health information in the form of articles, advice or newsletters. You may withdraw this consent at any time – just let us know by any convenient method.
We have a legal obligation to retain your records for 8 years after your most recent appointment (or age 25, if this is longer), but after this period you can ask us to delete your records if you wish. Otherwise, we will retain your records indefinitely in order that we can provide you with the best possible care should you need to see us at some future date.
Your records are stored on paper, in locked filing cabinets, and the office is always locked out of working hours.
We will never share your data with anyone who does not need access without your written consent. Only the following people/agencies will have routine access to your data:
- The medical records service who store and process our files
- Your practitioner(s) in order that they can provide you with treatment
- Our reception staff, because they organise our practitioners’ diaries, and coordinate appointments and reminders (but they do not have access to your medical history or sensitive personal information)
- Other administrative staff, such as our bookkeeper. Again, administrative staff will not have access to your medical notes, just your essential contact details.
From time to time, we may have to employ consultants to perform tasks which might give them access to your personal data (but not your medical notes). We will ensure that they are fully aware that they must treat that information as confidential, and we will ensure that they sign a non-disclosure agreement.
You have the right to see what personal data of yours we hold, and you can also ask us to correct any factual errors. Provided the legal minimum period has elapsed, you can also ask us to erase your records.
We want you to be absolutely confident that we are treating your personal data responsibly, and that we are doing everything we can to make sure that the only people who can access that data have a genuine need to do so.
Of course, if you feel that we are mishandling your personal data in some way, you have the right to complain. Complaints need to be sent to what is referred to in the jargon as the “Data Controller”. Here are the details you need for that:
00 34 621 20 93 80
If you are not satisfied with our response, then you have the right to raise the matter with the Information Commissioner’s Office